Shipping policy

Shipping Policy

Thank you for choosing Jidi Footwear. We are committed to delivering your elegant footwear safely and efficiently. Please review our shipping practices below.

1. Order Processing Time

All orders are processed within [1 to 3] business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Cut-off Time: 5:00 PM (Central European Time)

2. Shipping Destinations

We currently ship to most countries within the European Union (EU) and the United Kingdom. If your country is not available at checkout, please contact our support team.

3. Shipping Rates & Delivery Estimates

We offer transparent shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[7 to 12] Business Days	Free on orders over €[50] (Otherwise €[5.99])
Express Shipping	[4 to 7] Business Days	€[12.99]

(Note: Delivery delays can occasionally occur due to customs clearance or carrier issues. We will keep you informed if significant delays happen.)

4. Shipment Tracking

Once your order is dispatched, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will be active within 24 hours.

5. Customs, Duties, and Taxes (VAT)

For orders shipped to the EU: VAT is calculated and collected at checkout. There will be no hidden fees or additional customs charges upon delivery for orders under €150.

For orders outside this scope or specific regions, the customer is responsible for any applicable customs and taxes applied to your order.

6. Missing or Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please contact our customer service team at support@jidifootwear.com within 7 days of the marked delivery date. We will coordinate with the carrier to resolve the issue.